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I think I have been overcharged for my hotel booking Follow

If you feel like you have been overcharged, we recommend that you contact the hotel provider you booked with – they are the best people to help you, and Skyscanner doesn’t have any access to your booking information. If you have already contacted them and you still need our help, please get in touch via the contact us button below.

Prices displayed on Skyscanner always include an estimate of all charges that must be paid. When you’re transferred you to the hotel provider's site to complete your booking all details, including prices, will be updated and displayed. The final price you pay for your hotel may change because of additional options offered by the hotel provider (although these should always be optional).

Hotel providers should offer a free payment option (usually it’s the most popular card in your country) but they might charge fees for other payment methods. Because you have at least one option to avoid these fees, we don't include them in our prices.

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Just so you know, we're not a travel agency, and we don't sell tickets. If you have questions concerning a booking, please contact the travel agency or airline directly