As a travel search engine, Skyscanner is a tool to help you plan your trip but we don’t take bookings or payments of any kind. Once you have found what you are looking for, we simply transfer you to the hotel provider to complete your booking. This means your booking is with them, not with Skyscanner, and we don’t hold any of your details connected with any bookings you may have made.
For this reason, we recommend you get in touch with the hotel provider directly with questions about changing or cancelling a booking. Depending on which hotel provider you have booked through, there will be different options for cancellation and refunds and these can usually be found on the company’s website.